How does the Consumer Rights Act affect Letting Agents?

The Consumer Rights Act is being introduced in stages.  The first Commencement Order was issued a few days ago and brings into force, on 27 May 2015, Chapter 3 of Part 3 of the Act which deals with letting agents.  When in force letting agents must publicise relevant fees at their premises and on their website.

Further, the Act imposes an obligation on requires letting agents who are required to be a member of a redress scheme for dealing with complaints, to display details of that redress scheme, and certain agents who hold client money to display a statement of whether or not they are a member of a client money protection scheme.

It further provides for enforcement of Letting Agents’ duties by a local weights and measures authority.

The Commencement Order brings into force the relevant sections of the Act which deals with investigatory powers and the imposition of financial penalties insofar as they relate to letting agents.